“Untold History Tours” are travel products created by Quiiky Tour Operator. Quiiky Tour Operator, as a brand of Sonders&Beach Italy Srl, creates and sells single travel products and travel packages in Italy and all over the world.

Travel agents are welcome to collaborate with us. We are specialists in LGBTQ+ trips in Italy and can support both in advising focused travel products and in organizing complete tailor-made packages.

Terms and conditions

 These terms and conditions are meant to inform travel agents about our contract affiliation policy. They represent a legal commitment for both parts.

Reservations

Reservations and inquiries by travel agents must proceed via mail at sales@sondersandbeach.com or by phone call at +39 02 78622532.

Bookings would only be guaranteed only when a booking confirmation notice is received by the travel agent, payment receipt does not mean the confirmation of the booking.

Quiiky reserves the right to amend prices, terms and conditions, accommodation & meals, itinerary and mode of transport according to the changes and/or circumstances applicable to the specific tour.

Cancellations

In case of cancellation, here our policy:

• 0 penalty for cancellation prior to 30 days the tour starts;
• 30% penalty for cancellation from 29 to 21 days prior the tour starts;
• 50% penalty for cancellation from 20 to 14 days prior the tour starts;
• 75% penalty for cancellation from 13 to 7 days prior the tour starts;
• 100% penalty for cancellation from 6 to 0 days prior the tour starts.

All information about the Untold History Tour are as presented on this website. Quiiky is not liable for misinterpretations of those contents. Inquiries at sales@sondersandbeach.com.

Quiiky ensures services according to the information published and valid at the time of the confirmation of reservation, and according to the description and travel period, with confirmed reservations except in circumstances beyond our control (force majeure).

Quiiky does not accept any responsibility for any injury, loss or misrepresentation on tours.

Force Majeure

In case of events beyond the reasonable control of the tour operator, including but not limited to acts of God, war, strikes or labour disputes, airline flight cancellations, terminated stays, disease such as SARS and COVID-19, government regulation or advisory, terrorism or threats of terrorism as substantiated by governmental warnings or advisory notices, disaster, fire, earthquakes, hurricanes, or any other cause reasonably beyond the tour operators’ control at the travel destination or in the home country of the tour operator, making the event commercially impracticable, impracticable to perform, illegal, or impossible to fully perform under this Agreement as the Parties originally contracted. In such case the tour operator may terminate this Agreement, without liability, upon written notification.

Complaints

We strongly advise travel agents to immediately send complaints as soon as the client informs, by mail at sales@sondersandbeach.com. Photos or any other proof of the complaint reasons must be attached. Quiiky will take care and resolve it in the shortest possible time.

Commissions

Commission paid to the travel agent on Untold History Tours: 15% on the online fare featured on this website.

Payments for Untold History Tours are to be settled 100% 30 days prior the tour starts, at its net value. In case payment does not respect these terms, the booking will not be guaranteed.

Payment proceeds by credit card or by bank transfer. It must include bank commissions at 2.5%.

Voucher

A voucher for the tour is issued to the travel agent, to be handled to the client. The client will present it to the guide before starting the tour.

Insurance

Policy Italiana Assicurazioni n. 2019/07/6168715

Legal jurisdiction

Civil courts of Milan – Italy

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